Refund policy

Return Policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@matchacorridor.com. Items sent back without a prior return request will not be accepted. If your return is approved, we will send you a return shipping label, as well as instructions on how and where to send your package. Returns should be sent to: Streams SA, Rue Enning 4, 1003 Lausanne, Vaud, Switzerland.

You can always contact us with any return-related questions at info@matchacorridor.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

For hygiene and food safety reasons, certain items cannot be returned, including perishable goods and custom-made or personalised products (special orders or custom items).

However, a return may be accepted in the following cases:

• the product expires before its consumption date

• the product is defective or unfit for consumption

• the product does not match what was sold (wrong item, damaged packaging, etc.)

Please contact us if you have any questions regarding a specific item.

Sale items and gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period (European Union)

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@matchacorridor.com.